Enterprise Managed Support
4 dedicated FTE engineers (Mirth + Backend + FHIR + QA), 640 hours per month. Named team, dedicated PM, full project ownership. Custom SLA, on-site engagement available, IP escrow. Built for Fortune 500 healthcare, IDNs, and large payer-provider integrations.
Start Enterprise Support
Tell us about your Mirth deployment. A solutions architect will reach out within 24 hours to confirm scope and start the BAA.
What's Included
Best for: Fortune 500 healthcare organizations, integrated delivery networks (IDNs), and large payer-provider integrations where Mirth is a strategic competency.
- 4 dedicated FTE engineers — named team, retained throughout the engagement
- 640 hours per month total team capacity
- Senior Mirth/HL7 engineer + backend dev + FHIR specialist + QA engineer
- Dedicated delivery PM and steering-committee cadence
- Custom SLA — typically 5-minute P0, 15-minute P1, 1-hour P2
- On-site engagement available (US sites: Chicago, Austin, Sacramento, Cheyenne)
- IP escrow setup with third-party agent (NCC Group or equivalent)
- Quarterly executive business review with C-level alignment
- Custom training program for your in-house staff (4 weeks of paired work)
- HIPAA BAA + CMMI Level 3 + ISO 27001 + SOC 2 alignment + custom security riders
How the Engagement Runs
From the first week to ongoing monthly cadence.
- ›Week 1: Kickoff with named team + executive alignment + custom SLA negotiation
- ›Week 1–2: Full environment audit, security review, BAA + custom MSA execution
- ›Week 2–4: 4 weeks of paired work — your in-house staff working alongside our team to transfer context
- ›Week 4: Steering committee chartered, governance cadence established, IP escrow agent engaged
- ›Daily team standup (shared with your engineering org)
- ›Weekly delivery PM status report + risk register update
- ›Bi-weekly steering committee with your executive sponsor
- ›Monthly executive review + roadmap alignment
- ›Quarterly business review with C-level alignment + KPI scorecard
Time-and-materials transparency: weekly timesheets per FTE, broken down by workstream, visible to your PM. The 640 hours is the team capacity, not a cap — overage is billed monthly at the negotiated rate. Most enterprise engagements run within 5% of monthly capacity.
Custom SLA negotiated upfront — typically 5-min P0 (paging your dedicated PM and senior engineer simultaneously), 15-min P1, 1-hour P2. Major incidents trigger an executive bridge with your CIO/CTO. The dedicated PM is the single point of accountability and is reachable 24/7 during the engagement.
Enterprise engagements are typically 12 or 24-month commitments with quarterly off-ramps. Custom MSA governs all switching, retention guarantees, and IP escrow. Downgrade is unusual; the more common path is renewing at the next contract cycle with adjusted scope.