Mirth Connect
Helpdesk
Dedicated 24/7 support for Mirth Connect, HL7, and FHIR integration environments. From emergency channel recovery to managed support plans — our engineers keep your healthcare data flowing.
Contact Our Helpdesk
Submit a support request and our Mirth Connect engineers will respond promptly.
Mirth Connect Support Plans
Scaled to Your Needs
Choose the level of support that matches your environment's criticality and your team's capacity to manage Mirth Connect independently.
Basic
Next Business Day
Development & test environments
- Email-based ticket submission
- Business hours support (9am–6pm ET)
- Channel configuration guidance
- Documentation and knowledge base access
- Monthly status reports
Standard
4-Hour Response
Production environments with moderate volume
- Email + phone ticket submission
- Extended hours support (7am–10pm ET)
- Channel monitoring & alerting
- Proactive issue detection
- Quarterly performance reviews
- Version upgrade assistance
Enterprise
2-Hour Response (P1)
Mission-critical production systems
- Dedicated engineer assignment
- 24/7 monitoring & incident response
- 2-hour P1 / 4-hour P2 SLAs
- Proactive capacity planning
- On-call escalation protocols
- Monthly executive briefings
- On-site support available
Full-Spectrum Mirth Connect
Helpdesk Capabilities
Emergency Channel Recovery
Immediate response to channel outages, message delivery failures, and integration emergencies that impact clinical workflows or patient care.
Root Cause Investigation
Deep-dive analysis of recurring failures, message loss events, and data quality issues — with documented root cause findings and remediation plans.
Channel Configuration Support
Expert assistance with channel setup, transformer development, connector configuration, routing rules, and filter logic for new and existing integrations.
Performance Monitoring
Continuous monitoring of channel throughput, error rates, queue depths, and system resource utilization — with automated alerting and trend analysis.
Version Upgrades & Migrations
Managed Mirth Connect version upgrades including compatibility assessment, rollback planning, test environment validation, and production cutover coordination.
Security & Compliance Reviews
Periodic security assessments of your Mirth Connect environment — reviewing access controls, audit logging, encryption, and HIPAA compliance posture.
Architecture Consulting
Strategic guidance on Mirth Connect architecture, high-availability design, disaster recovery planning, and capacity planning for growing integration environments.
Documentation & Runbooks
Creation and maintenance of channel documentation, operational runbooks, and disaster recovery procedures for your integration environment.
Technologies We Support
Our helpdesk covers the full spectrum of Mirth Connect and healthcare integration technologies.
Helpdesk FAQs
What is included in your Mirth Connect helpdesk service?
How quickly do you respond to critical Mirth Connect outages?
Do you support Mirth Connect environments hosted on-premise or in the cloud?
Can you take over support for an existing Mirth Connect environment?
Do you provide support for both open-source Mirth Connect and NextGen Connect?
What information do you need to diagnose a Mirth Connect issue remotely?
Ready for Reliable Mirth Connect Support?
Don't wait for the next channel outage. Get proactive Mirth Connect helpdesk coverage from engineers who understand healthcare integration inside and out.
- Free environment assessment
- Flexible month-to-month plans
- No long-term contracts required
- Dedicated engineer for Enterprise plans
Get Mirth Connect Helpdesk Support
Tell us about your environment and our team will recommend the right support plan.