Mirth Connect Managed Support — Productized Monthly Packages

Productized monthly tiers let you commit to a fixed budget and get predictable engineer capacity. Hourly billing punishes you for asking questions and rewards scope creep. Tiered packages mean no timesheet review, no surprises, and your team can call us whenever they need help without negotiating a rate every time.

Yes. Upgrade is immediate and prorated for the rest of the month. Downgrade requires 30 days notice. There is no penalty for either direction. Most clients start at Bronze or Silver and upgrade as their channel count grows.

Up to 25% of unused hours roll forward one month. Beyond that, hours expire — but in practice every Bronze and Silver client maxes out their allocation. The hour count exists as a transparency signal, not a usage cap; we manage to outcomes, not timesheets.

Yes. Every engagement above the free Mirth Health Check includes a HIPAA Business Associate Agreement executed before any PHI touches our environment. We also operate under CMMI Level 3 process maturity and ISO 27001-aligned security controls.

Week 1 is environment access, monitoring deployment (for Silver and above), and a channel inventory review. Week 2 onward we're in the steady-state cadence: standup, weekly status report, monthly review. For Enterprise we run 4 weeks of paired work alongside your in-house staff before going to autonomous operation.