Productized Packages · 15-Min SLA on Silver+ · BAA Included

Mirth Connect Support Services

Mirth Connect runs the message traffic your clinical and financial systems depend on. When it needs attention — a failing channel, a version upgrade, a new interface, a HIPAA review — you need engineers who work in Mirth every day, not a generalist IT vendor learning it on your time.

We are an independent Mirth Connect support provider serving US healthcare organizations: hospitals, reference labs, and healthtech companies. Over 12+ years we've delivered 5,000+ HL7 interfaces and now support 100+ US healthcare clients. Our pricing is productized and published up front — no timesheet billing, no surprise invoices.

Request Mirth Connect Support →See All Public Pricing →

·Senior engineers, not a ticket queue
·15-minute emergency SLA on Silver+
·Work delivered to your own Git repo
·HIPAA BAAs on every engagement
·100+ US healthcare clients
·5,000+ interfaces delivered

Scope

What our Mirth Connect support covers

Emergency troubleshooting

Channel failures, MLLP drops, Java heap and database errors, resolved fast to root cause.

Troubleshooting services →

Managed support and monitoring

24/7 proactive monitoring, alerting, and patching so problems are caught before they reach patient care.

Managed services →

Channel and interface development

New HL7 and FHIR channels, transformers, and connectors built to your requirements.

Hire a Mirth Connect developer →

Upgrades

Legacy Mirth Connect 3.x/4.x to the latest NextGen Connect, with zero-downtime cutover.

NextGen Connect Upgrade Sprint →

Migrations

Moving onto Mirth from Iguana, Rhapsody, Corepoint, Cloverleaf, or Ensemble — with parity testing and a parallel run.

Migration services →

HIPAA audits and remediation

PHI data-flow mapping, TLS, access control, audit logging, and a remediation plan.

HIPAA Audit + Remediation Sprint →

Engagement Models

Two ways to engage

One-time integration sprints — fixed price, fixed timeline, for a defined project (installation, upgrade, FHIR adapter, migration, HIPAA audit). Starting at $4,500. See all sprints →

Monthly managed support — predictable retainer tiers for ongoing operation:

Tier	Price	Best for
Bronze	$3,800/mo	Smaller environments needing senior engineer time on call	Details →
SilverAnchor	$6,800/mo	Production systems needing a 15-minute critical SLA	Details →
Gold	$12,500/mo	High-availability environments needing 24/7 on-call	Details →
Enterprise	From $28,000/mo	Dedicated team for large or multi-site estates	Details →

Full tier comparison on the support packages hub and the unified pricing page.

Who We Help

Built for US healthcare organizations

Hospitals and health systems

Keeping ADT, orders, results, and scheduling interfaces running across the EHR and ancillary systems.

Reference and clinical labs

Routing high volumes of ORM/ORU traffic to ordering providers and EHRs.

Healthtech and digital health companies

HL7 and FHIR connectivity without building an in-house integration team.

Why Independent

Why an independent partner

Official vendor support is priced at enterprise rates and often slower to respond. Because we work across many Mirth environments, we bring patterns from hundreds of deployments and resolve issues at a fraction of vendor-contract cost. You own every deliverable from the first commit — code lives in your Git repository, with no lock-in.

This page is the hub for our Mirth Connect support practice. For a detailed 2026 cost breakdown, see how much Mirth Connect support costs.

Not sure what you need yet?

A free 60-minute Mirth Health Check gives you a senior engineer's written review of your channels, performance, and HIPAA posture — with prioritized recommendations.

Claim Your Free Health Check →

FAQ

Frequently asked questions

What teams ask before engaging Mirth Connect support.

What does Mirth Connect support include?

Emergency troubleshooting, proactive monitoring and patching, channel and interface development, version upgrades, migrations, and HIPAA compliance work. You can engage for a one-time project (fixed-price sprint) or ongoing (monthly managed tier).

How fast do you respond?

15 minutes for critical production failures on Silver, Gold, and Enterprise; 4 business hours for standard requests on all tiers. On-call coverage is 24/7.

Do you support the open-source edition and NextGen Connect?

Both. Most production deployments run the open-source edition; we also support the commercial NextGen Connect Integration Engine and upgrades between versions.

Where are your engineers located?

Senior architects are based in the US — Chicago, Austin, Sacramento, and Cheyenne — with implementation teams in Noida, India. All work is performed under HIPAA BAAs.

How much does support cost?

Monthly tiers start at $3,800 (Bronze) and run to Enterprise from $28,000. One-time sprints start at $4,500. See the full breakdown in our 2026 cost guide at /mirth-connect-support-cost.

Get senior Mirth Connect support.

Tell us your environment and we'll respond with a clear, fixed-scope proposal.

Request Mirth Connect Support →Claim My Free Mirth Health Check →

Operated by Taction Software LLC · HIPAA BAAs on every engagement · Senior architects in Chicago, Austin, Sacramento, Cheyenne · 12+ years HL7 / FHIR delivery