Taction Software — FHIR Integration with Mirth Connect
Support Tier · Bronze

Bronze Managed Support

$3,800/month

60 hours of senior Mirth/HL7 engineer time per month. Reactive support for channel failures, transformer fixes, and MLLP issues. 24-hour response on non-critical, 4-hour on critical.

Engineer Hours
60 hrs / month
Critical SLA
4-hour critical · 24-hour non-critical

Start Bronze Support

Tell us about your Mirth deployment. A solutions architect will reach out within 24 hours to confirm scope and start the BAA.

What is 2 + 4 ?

What's Included

Best for: Small clinics, single-site practices, and HealthTech startups under 10 channels in production.

  • 60 hours/month of senior Mirth/HL7 engineer time
  • 4-hour response on critical incidents (business hours)
  • 24-hour response on non-critical issues
  • Reactive break-fix on channel failures, MLLP drops, transformer errors
  • Support for HL7 v2.x, FHIR R4 R/W issues, basic Java heap troubleshooting
  • Email + ticketing system access (no after-hours phone line)
  • HIPAA Business Associate Agreement signed before any PHI access
  • Monthly hours roll forward up to 25% if unused (one-month carry)

What's NOT Included

If you need any of the below, the next tier up covers it.

How the Engagement Runs

From the first week to ongoing monthly cadence.

Onboarding · Week 1
  • ›Day 1: Kickoff call, BAA signing, ticketing system access
  • ›Day 2–3: VPN / production access provisioning
  • ›Day 4–5: Channel inventory walkthrough — we document what's running
  • ›End of week 1: First reactive ticket worked, runbook seeded
Monthly Cadence · Week 2+
  • ›Issue intake via email or ticketing system
  • ›Senior engineer responds within SLA, works the issue, documents the fix
  • ›Monthly invoice with hours-used summary
  • ›Optional 30-min monthly review call (you can skip it)
How Hours Are Tracked

Hours are logged per ticket in the ticketing system. You see a running total throughout the month. Up to 25% of unused hours roll forward one month — beyond that they expire. In practice every Bronze client uses the full 60 hours, often by week 3.

How to Escalate

Email to support@ or open a ticket in the portal. Critical incidents (channel down, message loss, PHI risk) get tagged urgent and trigger the 4-hour response clock. There is no after-hours phone line at the Bronze tier — for 24/7 phone coverage upgrade to Silver or above.

Switching Tiers

Upgrade to Silver, Gold, or Enterprise any time — immediate, prorated for the rest of the month. Downgrade requires 30 days notice. Cancel any time with 30 days notice; we hand back full documentation of channels and any code we wrote in your Git repository.

←
Smaller tier
Free Mirth Health Check
Larger tier
Silver — $6,800/mo
→
Not sure Bronze is right? Start with a free Mirth Health Check — a senior engineer reviews your deployment and recommends the right tier. See all Mirth managed support packages, or browse our Mirth Connect support homepage.
FAQ

Bronze Tier — FAQ

Is 60 hours of engineer time enough?
For organizations with under 10 production channels and stable workflows, yes. Bronze is reactive — you call, we fix. If your team makes frequent channel changes or runs more than 10 channels in production, Silver's 120 hours is usually the better fit. Most Bronze clients use the full allocation each month, often working through small backlog items in the second half of the month.
What happens if we exceed 60 hours?
We notify you when you reach 80% of the monthly allocation. Beyond 60 hours, additional hours bill at $145/hour for the rest of the month — no surprise mid-month upgrade pressure. If you regularly exceed, we'll suggest a Silver upgrade instead, which typically costs less than Bronze + overage on a high-utilization month.
What if we use less than 60 hours?
Up to 25% of unused hours (15 hours) roll forward to the next month. Beyond that, hours expire. We recommend using your hours on small backlog items — performance tuning, transformer cleanup, runbook documentation — rather than letting them expire.
Can I cancel?
Yes, with 30 days written notice. We hand back full documentation of your channels and any code we've written, in your own Git repository. There is no early-termination fee and no data hostage. Many Bronze clients pause for a few months and return when a new project comes up.